Frequently Asked Questions

General
I am new to the industry
I am a manager/owner at a security company

 

General

What is the difference between Company Registration and Student Registration on the TrilliumTraining.com website?

Company Registration is for Security Companies who want to use the TrilliumTraining.com website to help train their staff using an Instructor-lead Web-based Learning platform.

Student Registration is for individuals that want to take security guard training for themselves through one of the featured agencies.

How difficult is the ministry test?

The ministry test is designed to test your knowledge of the ministry mandated curriculum. 

For some of you, this will mean that you will need to brush up your knowledge in some areas that you have never trained in before. 

For newbies  to  the industry, it will mean that you will need effective training that meets the ministry regulation requirements.

According to Brian Roberson who writes for the Canadian Security Magazine, “As many as 10,000 to 12,000 of the first 80,000 people who write the tests will fail them.”

The test is passable, but for those who are already employed in the security industry, it is a good idea to prepare for it instead of just trying to wing it. 

For those who are new to the industry, you need to register for an effective Security Guard Basic Training Course that meets the ministry requirements.

What makes the TrilliumTraining.com training tools and curriculum so great?

This program has been created by both security industry and e-learning experts at a company called Linkonlearning Inc.  which was founded in 1997.  We have been training security guards in our Online Classroom since 2006 and have designed the TrilliumTraining.com curriculum around the Ontario ministry guidelines.  Our goal is to give security professionals all the tools they need to succeed in an easy-to-use, student friendly format.  Since the program is assessment based, you will take a number of practice tests and quizzes helping you identify your weak areas so you can study to pass the test.

Is online training an acceptable way to take the required training?

Yes, but not just any old training will do.  The training must conform to the ministry requirements.  For the Security Guard Basic Training it must be Instructor-led Web-based training.  The TrilliumTraining.com website services registered security training agencies who wish to provide this method of training.

Is online training as effective as traditional in-class training?

Yes, in fact it has been proven to be more effective in some cases.  Although you are not physically in a brick-and-mortar classroom, you train in an online or “virtual” classroom.  If you are taking a Security Guard Basic Training course utilizing the TrilliumTraining.com website, this means that you will be using Live Video Conferencing inside the TrilliumTraining.com Online Classroom.

The reason this method of training is more effective is because, amongst other reasons, we utilize several different approaches to learning that are student focused.  This includes a multi-media approach to learning as well as testing along each step of the way to ensure you understand the material being taught.


I am new to the industry

I don’t have an Ontario Security Guard License. What do I need to do?

As of April 15, 2010, the Ontario Ministry of Community Safety & Correctional Services Training & Testing Regulations are in effect.  This means that in order to work as a security guard, you must first obtain your Security Guard License by completing the following:

  1. Complete the Security Guard Basic Training Course consisting of 40 hours in-class including certification in Emergency Level First Aid (32 hours security guard training + 8 hours first aid training).
  2. Pass the ministry test provided by Serco DES Inc. (the same place you are tested for your Ontario Driver’s License).
  3. Complete the New License Application for a Security Guard provided on the Ontario Ministry of Safety & Community Correctional Services website.

The TrilliumTraining.com website is a place where you can complete the Basic Security Guard training using an Instructor-led Web-based Learning platform.

You can register for the Security Guard Basic Training Course by selecting an agency from the dropdown on the TrilliumTraining.com website at:  http://TrilliumTraining.com/secured/registration/Default.aspx


I am a manager/owner at a security company

How much does it cost to use the TrilliumTraining.com Program?

Company registration is free.  You can choose to add each student at a cost of $99 + HST per student.  You can complete the company registration at: http://TrilliumTraining.com/secured/registration/Company.aspx

How do I register students for my company?

Once you have completed the company registration, you can choose to add students.

Can I get a volume discount?

Yes. Please speak with us for details.

What does the per student fee cover?

The student fee covers help desk support, hosting and maintenance, and upgrades to the software and curriculum. 

As a company you will have access to the Web Admin system which includes Student Management, Printable Report Cards that track student progress, and easy Certificate creation that have tractable ID numbers.  You also have access to the Live Video Conferencing tool where your instructors can interact with your students in the Online Classroom.

In the Online Classroom registered students complete lessons that have been created around the ministry guidelines and participate in community building activities such as chat rooms and threaded discussions.

Who issues the final certificate and informs the ministry of student completion?

This is your responsibility as a security agency that has registered with the ministry to offer training. 

We provide you will all the training tools needed eliminating the need for text books and training manuals, curriculum updates and maintenance, tools for video conferencing, as well as an easy way to gauge student progress and issue trackable certificates.

However, if you do not want to be responsible for this, it is possible that one of the other academies using the TrilliumTraining.com website would be willing to provide this service to you for a fee.  Please contact us if you wish to discuss this option.

Can we get rid of the TrilliumTraining.com branding from the website?

Yes.  We offer a fully branded solution starting at $4,900 + HST.  This one-time fee covers the cost of implementing the solution.  You will then pay the per student fee to cover helpdesk support, hosting and maintenance of the system.

What is included with a customized TrilliumTraining.com training system?

In a nutshell, you get:

  • A state-of-the-art LMS (Learning Management System) software license for Linkonlearning version 3.2.0
  • Branded to your organization
  • Web Administration for Student Management
  • Desktop Admin for Organizational Management
  • Ready-to-go online lessons based around the Ontario guidelines
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Security Guard Basic Training Bill 159
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